Our Volunteer befrienders offer weekly visits to people in the local community that may feel lonely or isolated. Their role is to offer company and friendship and the weekly visits will include outings and/or activities together.


·        Being available to volunteer for a minimum of two hours per week on an ongoing basis.

·        Building a sensitive and caring friendship with the client.

·        Arranging outings and/or activities with the clients e.g. regular coffee social sessions

·        Being understanding rather than judgmental about a client’s situation or circumstances.

·        Respecting the confidentiality of clients at all times.

·        Establishing and maintaining appropriate boundaries.

·        Informing the Project Co-ordinator of any concerns about the client. 

Befriending Procedures: 

·        The Project Co-ordinator will discuss a potential client from the waiting list with you to gauge whether you may have a common interest as a base for a match.

·        With your agreement the Project Co-ordinator will then arrange for an initial first visit to the client. The Project Co-ordinator can accompany you on this visit if you require.

·      You will arrange a time and place to meet your client each week and this can be as flexible as you wish. You will record this on a supplied timesheet so that the Project Co-ordinator can track your volunteering hours.

·        The Project Co-ordinator will make monthly contact with you to see how the arrangement is progressing. You can contact the Project Co-ordinator at any time though.

What skills do I need?

Volunteer Befrienders should have the following key skills: 

·        Full, clean driving license or willingness to use public transport if necessary.

·        Good listening skills and ability to show empathy with clients.

·        To be reliable and to keep regular contact with their client.

·        To be respectful of the client’s individuality.

·        Awareness and / or understanding of the key issues facing the client

Additional Information

  • We offer an initial taster session, following registration, and then a four week trial period which is reviewed for future progression.


Once recruited the Volunteer Befriender will be contacted at least monthly by the Project Co-ordinator in order to record how the befriending match is progressing.  This gives the volunteer the opportunity to raise any concerns or queries which they may have.

Travel expenses:

·        The Project Co-ordinator will give you a form to record your mileage on each week. Mileage is recorded from leaving your home to returning to your home. 

·        Mileage is paid at 45p per mile up to a distance of 10 miles from your home to the location.

·        You can also record any car parking charges on this form which will be reimbursed only if there is a valid ticket/      receipt.

·        You can submit your form to be paid as often as necessary although it’s suggested that you submit it monthly.

Posted for
Qube-Oswestry Community Action

Register your Interest

Quick Enquiry


  • Health and Social Care
  • Older People
  • Support Groups
  • Well-being


  • Befriending/Support


  • Certificate of public and employers liability that covers young people in all their activities with you
  • Child protection policy
  • Complaints Policy and procedures
  • Confidentiality Policy
  • DBS Policy for staff and volunteers
  • Diversity Policy
  • Equal Opportunities Policy
  • Ex-offenders Policy
  • Expenses Policy
  • Health and Safety Policy
  • Regular Risk assessments of the work environment
  • Safeguarding
  • Volunteer Task/Role description
  • Volunteering Policy & Agreements
  • Vulnerable Adults Policy

When can I volunteer?

Start Date: 13/11/2023

End Date: 13/11/2025

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

This is a flexible role to fit around the availability of the volunteer and the matched person receiving the befriending.


Oswald Road
SY11 1RB

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