The main purpose of the role is to be responsible for ensuring the smooth running of branch computer systems and provide IT support for the branch.

Further details of responsibilities;

  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems and diagnosing and solving or referring on any hardware/ software faults as appropriate
  • Providing support to all volunteers where needed, including procedural documentation
  • Supporting the roll-out of new hardware or software, including Samaritans Connect caller contact system
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Liaising with Central Office as appropriate about any continuing IT problems, where continuing IT problems in the branch would result in prolonged loss of service


All out of pocket expenses related to the role will be reimbursed in line with Branch  Expenses Policy

Recruitment of the Volunteer

  • An interview will be held with a potential volunteer.
  • All new Samaritans volunteers must complete the Induction module of Samaritans Initial Training.
  • Appropriate training specific to the role will be arranged.


  • A chance for personal development  
  • Access to a thorough training programme
  • Contribute and share existing skills 
  • Develop new listening and communication skills you can use in all aspects of your life 
  • Meet new people from all different kinds of backgrounds and cultures 
  • Improve your CV 
  • Give something back to your local community and change peoples’ lives 

What skills do I need?

  • Maintaining confidentiality at all times regarding sensitive information encountered within Samaritans
  • Practical experience of a variety of IT tools 
  • Approachable & organised
  • Able to communicate IT support needs to the Director (Chairman in Scotland) and the Chair of Branch Committee as appropriate
  • Ability to motivate and encourage, particularly those who are not confident with new technologies. 
  • Understanding of Samaritans Vision, Mission, & Values

Posted for
Samaritans of Shrewsbury

Register your Interest

Quick Enquiry


  • Computers/IT
  • Human and Civil Rights
  • Well-being


  • Business Skills
  • Practical Skills
  • Supporting Charities


  • Certificate of public and employers liability that covers young people in all their activities with you
  • Child protection policy
  • Complaints Policy and procedures
  • Confidentiality Policy
  • DBS Policy for staff and volunteers
  • Diversity Policy
  • Equal Opportunities Policy
  • Expenses Policy
  • Health and Safety Policy
  • Regular Risk assessments of the work environment
  • Safeguarding
  • Volunteer Task/Role description
  • Volunteering Policy & Agreements
  • Vulnerable Adults Policy

When can I volunteer?

Start Date: 16/02/2024

End Date: 28/02/2025

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


Swan House

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