Opportunity

What is the telephone befriending service?

We offer a telephone befriending service for people who may be at risk of loneliness or isolation so they can enjoy chatting with someone over the phone from the comfort of their home.

Many people feel lonely from time to time. Still, some of us are at a greater risk as other factors contribute to this feeling such as old age, social anxiety, living alone, being unemployed or having caring responsibilities, and many more.

As a volunteer, you will provide support to someone who may be isolated or lonely. It's a safe and easy way to get to know someone from the comfort of their own home.

Volunteers will be matched with recipients who have requested telephone befriending, by one of our team to have a weekly telephone chat together.

What skills do I need?

What's great about becoming a telephone friend?

• It's a free, simple way to give something back through a weekly call to a person at risk of the              isolation.

• Our dedicated team will match you with someone who has shared interests, where possible.

• Your calls can make a huge difference to the happiness and wellbeing of the recipient.

This is what we'd also expect from you:

• Make time for a phone call on the same day and time each week

• Able to show your telephone friend respect, patience, empathy and understanding

• Have excellent listening skills and enjoy speaking on a phone call

• Be kind and respectful to your telephone friend

• Agree to our volunteer terms and conditions

• Aware of volunter boundaries relating to your role

• Aware of safeguarding responsibilities

• Let us know if you or your telephone friend need any support

Additional Information

• Every volunteer will receive access to our mandatory online training portal which we ask to be completed before the telephone befriending role starts

• We offer an initial taster session, following registration, and then a four week trial period which        is reviewed for future progression.

Details

• Certificate of public and employers liability that covers young people in all their activities with you
• Child protection policy
• Complaints Policy and procedures
• Confidentiality Policy
• DBS Policy for staff and volunteers
• Diversity Policy
• Equal Opportunities Policy
• Ex-offenders Policy
• Expenses Policy
• Health and Safety Policy
• Regular Risk assessments of the work environment
• Safeguarding
• Volunteer Task/Role description
• Volunteering Policy & Agreements
• Vulnerable Adults Policy

Location

Qube-Oswestry Community Action
Oswald Road
Oswestry
Shropshire
SY11 1RB

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