Generalist Adviser

Posted for Citizens Advice Shropshire - Oswestry Office

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Please note that recruitment is usually limited to two intakes per year; starting dates may vary, but generally January or April and September. If you are interested in applying, however, please contact Citizens Advice at any time in the year.

Next Information & Recruitment Sessions are

5th and 12th February 2020 10.00 - 2.30 pm

Training venue Shrewsbury Citizens Advice Local Office, Fletcher House, 15 College Hill, Shrewsbury SY1 1LY

You will train to become an adviser, which will include the following responsibilities:

- Enabling the client to explain, explore and clarify a problem.

- Researching and explaining information and considering options.

- Assisting clients in taking action by providing support where required.

- Concluding the interview in a positive manner by making appropriate referrals, agreements and case records.

Training for the role takes approximately 12 months and requires a time commitment of a minimum of two days a week. During the first three months, one day requires attendance at a training course in Shrewsbury, and the other will be spent in the Oswestry office. Following the three month course, training will continue with at least one day per week in the Oswestry office. 


There are no formal qualifications required for the role but the candidate needs to be computer literate with good listening and numeracy skills. They need to also be good at solving problems and have the ability to explain complex information.


  • Employment, Education and Training
  • Health and Social Care


  • Advice and Information
  • Research


No additional details recorded for this opportunity.

When do I need to be available?

Start Date: 16/01/2019

End Date: 16/01/2020

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


Citizens Advice Shropshire - Oswestry Bureau
34 Arthur Street
SY11 1JN

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