Telephone Befriender

Posted for Omega the National Association for End of Life Care

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Omega is the home of the multi-award winning telephone befriending service, Chatterbox. Chatterbox consists of a team of people who support some of the most socially isolated people within our community, giving them the chance make new connections and take steps to re-build their lives. We need new befrienders to make these calls as sadly, Chatterbox has a waiting list.

Our minimum requirement is just one half hour phone call per week, you would be welcome to do more if you wished. Befriending is a hugely rewarding role, you will be carefully matched with clients of similar interests giving you a good platform to begin from.

Omega also runs a similar programme A Letter From Louise which is a Pen-Pal style befriending service. Omega holds regular bereavement support groups across the West Midlands, a new one was started in Shrewsbury last month and we are hoping to start one in Oswestry in the near future.


A good listening ear!

Full training is always given and our Chatterbox team are on hand to help when needed.


  • Disability
  • Older People
  • Support Groups


  • Befriending/Support


  • Certificate of public and employers liability that covers young people in all their activities with you
    We do not have young people as telephone befrienders.
  • Child protection policy
  • Complaints Policy and procedures
  • Confidentiality Policy
  • DBS Policy for staff and volunteers
  • Diversity Policy
  • Equal Opportunities Policy
  • Ex-offenders Policy
  • Expenses Policy
  • Health and Safety Policy
  • Regular Risk assessments of the work environment
  • Volunteer Task/Role description
  • Volunteering Policy & Agreements
  • Vulnerable Adults Policy

When do I need to be available?

Start Date: 06/07/2020

End Date: 05/07/2021

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

You can work from home or from our office and will arrange times to suit yourself and your client.


This opportunity has no specific location.

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