What is the telephone befriending service?

We offer a telephone befriending service for people who may be at risk of loneliness or isolation so they can enjoy chatting with someone over the phone from the comfort of their home.

Many people feel lonely from time to time. Still, some of us are at a greater risk as other factors contribute to this feeling such as old age, social anxiety, living alone, being unemployed or having caring responsibilities, and many more.

As a volunteer, you would befriend someone who may be isolated or lonely. It's a safe and easy way to get to know someone from the comfort of their own home.

Volunteers will be matched with members of the public who have requested telephone befriending, by one of our team to have a weekly telephone chat together.

What skills do I need?

What's great about becoming a telephone friend?

  • It's a free, simple way to give something back through a weekly call to a person in need.
  • Our dedicated team will match you with someone who has shared interests.
  • Your calls can make a huge difference to the happiness and wellbeing of the other person.

This is what we'd also expect from you:

  • Make time for a phone call on the same day and time each week
  • You'll need to be able to show your telephone friend respect, patience, empathy and understanding
  •  Have excellent listening skills and enjoy a speaking on a phone call

  • Be kind and respectful to your telephone friend
  • Agree to our volunteer terms and conditions
  • Let us know if you or your telephone friend need any support.

Additional Information

  • We offer an initial taster session, following registration, and then a four week trial period which is reviewed for future progression.
  • Travel expenses will be paid at the rate of 45p per mile up to a distance of 10 miles from your home to the location.

Posted for
Qube-Oswestry Community Action

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Quick Enquiry


  • Disability
  • Health and Social Care
  • Mental Health
  • Older People
  • Sight / Hearing loss
  • Support Groups
  • Telephone Befriending
  • Well-being


  • Befriending/Support
  • Empowering people
  • General Helping
  • Mentoring
  • Supporting Charities


  • Certificate of public and employers liability that covers young people in all their activities with you
  • Child protection policy
  • Complaints Policy and procedures
  • Confidentiality Policy
  • DBS Policy for staff and volunteers
  • Diversity Policy
  • Equal Opportunities Policy
  • Ex-offenders Policy
  • Expenses Policy
  • Health and Safety Policy
  • Regular Risk assessments of the work environment
  • Safeguarding
  • Volunteer Task/Role description
  • Volunteering Policy & Agreements
  • Vulnerable Adults Policy

When can I volunteer?

Start Date: 10/01/2023

End Date: 01/01/2025

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

On a regular weekly basis on a set day and time as arranged with discussion and flexibility.


Oswald Road
SY11 1RB

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