Opportunity

This role is a great opportunity to work alongside our friendly front-of-house team at Shropshire Wildlife Trust headquarters in Abbey Foregate, Shrewsbury.

Volunteers help us look after our visitor centre, play area, gift shop and room hire facilities, bringing in essential funds that allow us to protect and restore wildlife in Shropshire.

As a visitor services assistant volunteer, you will:

- Support the reception and shop volunteer by carrying out the more practical site-wide tasks (such as general housekeeping and restocking restroom areas) to support and maintain standards in the whole centre
- Support our conference centre team with resetting room layouts before and after room hire bookings and assisting with hospitality
- Tidy and maintain visitor services areas, including outdoor spaces and play area
- Help with merchandising, maintaining shop displays, and managing stock
- Help to recruit new SWT members
- Work with the reception and shop volunteer and wider visitor services team to ensure all daily tasks are completed for the centre

This role works alongside the reception and shop volunteer role which includes staffing our reception desk and shop, answering the phone and welcoming visitors and members of the public. The visitor services assistant volunteer is welcome to be involved with all centre jobs along with the following areas if they are of interest:

- Events and activities to increase footfall and revenue
- Marketing, storytelling, photography - DIY/Site Maintenance
- Gardening
- Administration

The centre is open Monday to Friday 10am to 4pm and Sunday 9.30am to 12.30pm.

We ask visitor centre volunteers to commit to one half-day shift per week as a minimum, from 9/9.30am to 1pm or from 1pm to 4.30pm.

The shop, garden and meeting rooms are wheelchair accessible.

What skills do I need?

No prior experience is required for this role.

We are looking for people who:

- Have a friendly, outgoing personality
- Are reliable and punctual
- Are happy to carry out a variety of physical tasks

Any experience you have in retail, hospitality or customer service would be very helpful, but is not essential.

This role has an induction period of two months. We’ll ask you to read and adhere to our safeguarding policy, health and safety policy, and our volunteer code of conduct. You’ll receive a copy of these when you apply.

At Shropshire Wildlife Trust, we’re committed to building a diverse and inclusive team where everyone is welcome. If you’re worried you don’t have quite the right skills, might not be able to participate in all activities, or need any support or adjustments to the role, have a chat with us and we’ll do everything we can to help you volunteer.

Details

• Complaints Policy and procedures
• Confidentiality Policy
• DBS Policy for staff and volunteers
• Diversity Policy
• Equal Opportunities Policy
• Expenses Policy
• Health and Safety Policy
• Regular Risk assessments of the work environment
• Safeguarding
• Volunteer Task/Role description
• Volunteering Policy & Agreements

Location

193 Abbey Foregate
Shrewsbury
Shropshire
SY2 6AH

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