Opportunity
This role is a great opportunity to work alongside our small, friendly front-of-house team at Shropshire Wildlife Trust headquarter in Abbey Forgate, Shrewsbury.
Volunteers help us look after our visitor centre, play area, gift shop and room hire facilities, bringing in essential funds that allow us to protect and restore wildlife in Shropshire.
As a volunteer, you will:
- Staff our reception desk, answer the phone, and welcome visitors and members of the public
- Manage enquiries by phone, email and in-person
- Staff our gift shop, helping customers by offering product advice and processing sales
- Help with merchandising, maintaining shop displays, and managing stock
- Help recruit new SWT members
- Support our conference centre team with room hire bookings and hospitality
- Tidy and maintain visitor centre areas, including outdoor spaces and play area
- Support with events and activities to increase footfall and revenue
The shop, garden and meeting rooms are wheelchair accessible.
Visitor Centre Volunteers will enjoy:
- A chance to work and socialise with a small, friendly team
- Training and support, with a full induction
- Opportunity to develop new skills in retail, customer service, hospitality and public engagement
- Branded SWT uniform
- Certifications and training in areas such as manual handling, GDPR, first aid and fire safety
- Volunteer social events
What skills do I need?
No prior experience is required for this role:
We're looking for people who:
- Have a friendly, outgoing personality
- Are reliable and punctual
- Are happy to carry out a variety of tasks
Any experience you have in retail, hospitality or customer service would be very helpful, but is not essential.
This role has an induction period of one month. We'll ask you to read and adhere to our safeguarding policy, health and safety policy, and our volunteer code of conduct. You'll receive a copy of these when you apply.
At Shropshire Wildlife Trust, we are committed to building a diverse and inclusive team where everyone is welcome. If you're worried you don't have quite the right skills, might not be able to participate in all activities, or need any support or adjustments to the role, have a chat with us and we'll do everything we can to help you volunteer.
Posted for
Shropshire Wildlife Trust
Interests
- Conservation
- No specific interest
- Wildlife and Animals
Activities
- Animals
- General Helping
- Office Adminstration
Details
- Complaints Policy and procedures
- Confidentiality Policy
- DBS Policy for staff and volunteers
- Diversity Policy
- Equal Opportunities Policy
- Expenses Policy
- Health and Safety Policy
- Regular Risk assessments of the work environment
- Safeguarding
- Volunteer Task/Role description
- Volunteering Policy & Agreements
When can I volunteer?
Start Date: 08/07/2025
End Date: 08/07/2027
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | Yes | Yes | Yes | Yes | Yes | No | Yes |
| Afternoon | Yes | Yes | Yes | Yes | Yes | No | Yes |
| Evening | No | No | No | No | No | No | No |
Availability Details
The centre is open Monday to Friday 10am to 4pm and on Sunday 9:30am to 12:30pm. We ask Visitor Centre Volunteers to commit to one half-day shift per week as a minimum, from 9/9:30 to 1pm or from 1pm to 4:30pm.
Location
193 Abbey Foregate
Shrewsbury
Shropshire
SY2 6AH
Similar Opportunities
-
Will you join our Treasure Hunt?
Hope House Children's Hospices
-
Props Manager / Assistant
Shrewsbury Musical Theatre Company CIC
-
Visitor Experience Volunteer - Shrewsbury Museum and Art Gallery
Shropshire Museums and Archives
-
Quarterly parish magazine - Sub Editor
Selattyn and Gobowen Parish Council
-
Retail Assistant
The League of Friends to RJAH Orthopaedic Hospital