Opportunity

Aim: Ironbridge Gorge Museum Trust is a World Heritage Site supported by the energy of volunteering

Days/times/venue details for volunteer information:

Blists Hill Victorian Town Museum, Madeley, Telford TF7 5UD

Museum Open Times: Monday, Tuesday, Wednesday, Thursday, Friday Saturday, Sunday

10am – 5pm

Tasks and responsibilities may include any of the following:

• Welcoming and engaging with visitors as they arrive on site

• Role involves responsibility for hiring out the mobility scooters paperwork and example of use

• Located initially with the Front of House team, speaking about our sensory bags for SEND visitors

• Interact with visitors to advise on Sunflower Room

• Help visitors with who may need information on site facilities

• Confident enough have discussions with the general public

• Just assist people to have a good time

Additional Responsibilities:

• Understand the importance of the groups Health & Safety procedures.

• Understand the importance of confidentiality & safeguarding vulnerable children/and or adults.

• Be aware of the standards set by Ironbridge Gorge Museum Trust and the need to always work to these standards.

What skills do I need?

Skills:

• A certain degree of physical fitness is needed.

• The Here to Help Volunteer works as part of the Front of House team.

• The Here to Help Volunteer should be reliable and arrive to help on the dates and times agreed.

Training:

• Every volunteer will receive our mandatory training which includes site induction.

• Every volunteer will have access & be signposted to training which the group feels is appropriate for the role.

• Every volunteer will be trained in all the tasks they are required to carry out to ensure they have the skills and confidence to fulfil their role.

• No volunteer will be expected to carry out their duties unsupervised until they are confident and skilled in these duties.

• All volunteers will be supported by a Front of House colleague and their skills and contribution to the group will be reviewed on a regular basis.

Details

• Certificate of public and employers liability that covers young people in all their activities with you
  public liability policy
• Child protection policy
  lead by Safeguarding officer
• Complaints Policy and procedures
  Customer Charter
• Confidentiality Policy
• DBS Policy for staff and volunteers
• Diversity Policy
  DEI officer in post
• Equal Opportunities Policy
• Ex-offenders Policy
• Expenses Policy
• Health and Safety Policy
  monthly training sessions
• Regular Risk assessments of the work environment
  RA for all duties
• Safeguarding
  policy in place
• Volunteer Task/Role description
• Volunteering Policy & Agreements
  all provided once accepted as a volunteer
• Vulnerable Adults Policy
  SEND training provided

Location

Museum of Iron
Coach Road
Coalbrookdale
Tel
Shropshire
TF8 7DQ

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